You've already
invested time and money in your patient satisfaction survey. However you
may not be optimizing the use of this feedback. What areas of your ASC’s
operations need to be improved? How do you determine what will have the
most impact on not only your patient satisfaction scores, but patient
loyalty? How do you get your staff engaged? Are there ways to
increase response rates? If patient surveying is an accreditation requirement,
why not ensure optimal value and insight?
In a 50 minute
presentation delivered by CTQ’s CEO, Paul Faraclas, get the answers you need to
these questions and many more. Attendees will experience a brief but
comprehensive overview of key steps needed to transform patient surveying
results into actionable data – ultimately driving quality and process
improvement tools.
During this session,
you will be exposed to the most common surveying misconceptions, the different
ways scores and comparisons can be misleading, and most importantly, how to
overcome these obstacles. Every aspect from survey design to reporting will be
examined, with an overall focus on how to maximize value at every level –
making this a must-see presentation.
The Breakout Session
will be held on Thursday, May 10th at 3:00-3:50. If there are any
questions prior to or after the session, please do not hesitate to call (877)
208-7605 or visit CTQ at Booth 1027. Looking forward to seeing you there!