Real-World Solutions for Managing Complaints - ASCA's 2019 Webinar Series

When:  Feb 26, 2019 from 1:00 PM to 2:00 PM (ET)
Complaints and concerns are a fact of life. How we respond to them determines how patients will perceive the care they are provided. Examine specific tools and tactics you can use to help de-escalate complaints and turn a potentially negative situation into a positive one.